Todays fast-paced, ever-changing business environment places tremendous demands on collision repair shop owners and managers striving to remain competitive and profitable. These demands include the need to stay on top of the latest technologies and production methods, as well as the need to keep employees up to date with product information and training. PPGs Platinum Distributor Network was conceived to create a strong partnership with an elite corps of distributors committed to helping body shop customers meet these challenges, day-in and day-out.
In contrast to those distributors who may see their role simply as order-takers, our special designation as a PPG Platinum Distributor signifies our commitment to complete customer satisfaction and assures you, the collision repair customer, of exceptional service and support.
PPG established stringent requirements for Platinum status so membership has been extended to only a small minority of the nations PBE distributors. The intent is to assure that each member distributor employs the proper people and resources and makes the commitment required to meet the service demands of the busy, highly productive collision repair center. Our overall vision as a Platinum Distributor is to develop a consultative partnership with collision repair management a relationship that sets us apart from the typical PBE distributor and offers a wealth of benefits.
As a Platinum Distributor, we are committed to selling and servicing a single brand of refinish products those manufactured by PPG, the world leader in automotive finishes. Focusing on a single line affords the time and resources for us to gain the knowledge and expertise necessary to be true consultants on the proper selection and use of refinish products.
This close partnership with PPG also allows us to attend exclusive seminars to discuss the latest collision repair trends and learn about future products and technologies critical information that we can pass on to our customers.
As a Platinum Distributor, our personnel are required to attend extensive refinish training courses conducted by PPG. This strengthens the ability of our counter and on-site service representatives to problem-solve quickly and keeps our refinish technicians up-to-date with the latest technical information needed to stay productive and to achieve consistent quality work.
Our ability to advise and consult extends beyond the paint department. Since we play an active role in PPGs comprehensive MVP Productivity Analysis Program, we offer in-depth analysis of a shops entire operation to help management find ways to enhance overall productivity.
This expertise for management consulting is enhanced by the fact that Platinum Distributors are required to complete post graduate studies at PPGs management school at the University of Pittsburgh. This exclusive management program is geared entirely toward the collision repair industry and serves as an excellent knowledge-builder in our effort to consult our customers.
To assure a high level of on-site service and support, PPG requires Platinum Distributors to be fully staffed with "outside" service representatives. Moreover, there are training standards set to assure these representatives have the background and skills required to conduct regular service consultations with paint technicians and managers of the body shop paint operation.
Our commitment to full service includes regularly scheduled training designed to keep technicians current with the latest refinish products and techniques. For convenience, training is conducted at our nearby training center and on-site at the customers location.
Accurate color matching is preeminent to quality refinish collision work. Platinum Distributors, therefore, we are committed to using only the latest in color mixing technology. For example, Platinum customers benefit from our use of the PPG Access Color system, the state-of-the-art means for formulating accurate, up-to-date paint mixes.
Total commitment to service and customer satisfaction thats the bottom line of who we are as a PPG Platinum Distributor.
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